Frequently Asked Questions
1. What is Food Precinct?
Food Precinct is a restaurant marketing firm that allows hungry people to get food delivered right to their home, office, factory, school or hotel room using self-employed "Appetite Agents." You choose the restaurant, let us know what you want to eat, and we will coordinate a delivery right to you. We coordinate deliveries 7 days a week. We are currently serving the Howard County area and Chrysler plant in Tipton!
2. How much does it cost to use Food Precinct?
Our standard delivery charge is $5.99. If you are more than six (6) miles from the restaurant there will be a $2.00 distance charge added, more than nine (9) miles a $3.00 fee will be added, more than eleven (11) miles a $4.00 fee will be added. If the delivery disatance is more than thirteen (13) miles you must call 765-453-3663 to see if we can do the delivery and get a custom quote from one of the dispatch partners. In addition to the delivery charge there is a 25% - 35% service charge on top of food cost to place an order from select out-of-network restaurants.
3. What is the Service Fee on my restaurant delivery invoice?
All of our business & residential orders from non-partner restaurants reflect a service fee that we stand behind to take care of everything about your delivery from putting together your order, to our operations, our team monitoring the progress of your order, to ensuring that it is on-time and accurate every time. If you are not happy with your Food Precinct experience on any level or don't feel the value our service, we will "make it right" for you... and that's guaranteed! No gas surcharge. No other hidden fees. This is it.
4. Should I tip my Appetite Agent?
Yes! It's a great way to show an Agent a little love. Your delivery fee covers fuel and other associated costs with mangaging your order and delivery. The Appetite Agents mainly work on tips.
5. When should I order?
Orders must be placed 1 hour before desired delivery time.
6. Can I place an order for a future time?
YES! We recommend placing an Advanced Order to help ensure your desired delivery time is met. Advanced orders can be placed online up to 5 days before your desired delivery time. In the "Place Your Order" window on the main home screen, below where it says "delivery time: ASAP," choose "or schedule a delivery in advance" to place a future order. Advanced orders must be paid for in advance using credit card payment.
7. How many restaurants can I order from at one time?
You may order from as many restaurants as you wish, however, a separate delivery fee will be added for each restaurant. Please keep in mind that orders from more than one restaurant may arrive at different times from separate drivers.
8. What are your hours?
They vary by location.
9. When should I order in advance?
We recommend that you schedule lunch orders 2 hours in advance. You may schedule a lunch delivery either by:
(1) clicking "schedule a delivery in advance" underneath "desired delivery time" on the main screen or (2) calling us at 833-459-FOOD (3663).
10. Do you take special orders outside of normal service hours?
For orders that are outside of our normal service hours, please email us at firstname.lastname@example.org to make special arrangements. We would be pleased to accommodate your delivery needs, no matter the day or time!
11. When will my food arrive?
Over 95% of our orders are delivered within the hour. In fact, over 75% are delivered in 45 minutes. To make sure your delivery is timely, and we meet your expectations, once you select your restaurant at the top of the menu on the left (FOR DELIVERY A.S.A.P.) click CHANGE and select the time you would like your order delivered. If we can't deliver within 15 minutes of your request, we will contact you.
The following are reasons for the "Other 5%":
- Traffic - Ordering from a far restaurant requiring use of roads at rush hour.
- Peak Times - Ordering from a restaurant at 7 pm with a 45 minute wait for a table on a Friday or Saturday.
- Major Events - Ordering on Holidays such Valentine's Day or during the Super Bowl/Playoffs may result in an untimely delivery.
- Distance - If the restaurant is 30 minutes from your house that will result in untimely delivery.
- Weather - Rain, snow and ice will slow our service down depending on the severity. If you don't want to leave the house, chances are there are many people feeling the same way.
Please remember our intentions are to make you happy! The more advanced notice we have, the more happy you will be.
12. Will my food arrive to me fresh?
Absolutely! We submit your order to the restaurant for preparation based on the availability of your self-employed catering and delivery professional. This means that your order begins being prepared only when we have coordinated with the driver and that they are on their way to the restaurant to pick it up. Your order goes immediately into a specialized thermal insulated catering bag to keep it hot and fresh, and then it is delivered directly to you. You couldn't get it hotter if you went to get it yourself!
13. How do I pay?
We accept cash, Visa, Mastercard, Discover, American Express. The self-employed catering and delivery professionals do not carry more than $20 in change, and will receive their tips upon the completion of their service. Credit cards are processed on our secure site at the time of your order.
14. My total online was $24.85, but when my Appetite Agent arrived I owed $26.23. What the #*(%! ?
We work very closely with the restaurants to keep pricing as acurate and up to date as possible. Sometimes prices change without notice or a special request (like a subsititution or extra cheese) has an upcharge that we didn't account for. We are happy to review your bill with you but we have no influence over prices for the restaurants.
15. Can I use restaurant coupons?
We're sorry, but no. Our participating restaurants still want to serve you in person for those nights out. So save those coupons for a top quality, complete service, in house meal.
16. What do you do with information you collect from me?
Your privacy is our primary concern and we will never share your information with any outside person or entity. We store only needed personal information for order completion and direct contact in our secure and private database. So remember your password.
17. What else do I need to know?
Orders cannot be cancelled once placed. Email us immediately at email@example.com if the restaurant has incorrectly packaged your order to schedule a re-delivery or to receive credit. We reserve the right to refuse service at our discretion.
Thank you for your business!
18. What if I don't see my favorite restaurant?
Let the owner or general manager know that you would like their food to be available for delivery to you through FoodPrecinct.com.
19. What if I am not satisfied with the service or meals?
Note: All sales are final.
We will make every effort to ensure you are satisfied with our service and your meal.
We require all participating restaurants to package your meals according to your order. Your self-employed catering and delivery professional will NOT open the packaging to verify accuracy or preparation of your meal. All of our self-employed catering and delivery professionals are fully screened and are fully insured.
Please email our office at firstname.lastname@example.org with any complaints or concerns. We value your feedback!